Royalove Return & Exchange Policy

At Royalove, we strive to ensure that you are delighted with your purchase. If you are not completely satisfied, our return and exchange policy is here to assist you.

Eligibility for Exchange

All products purchased from Royalove are eligible for exchange within 5 days of delivery, provided the following conditions are met:

  • The packaging is faulty, damaged, or defective at the time of delivery.
  • The product(s) received do not match the original specifications of your order or are significantly different from what you ordered.
  • You notify us within 5 days of delivery by emailing [email protected] to raise a dispute.

At Royalove, each case is carefully reviewed to ensure a fair resolution for our customers.

Replacement Policy

We offer replacements under the following conditions:

  • If the product delivered is defective, damaged, or faulty.
  • You must email photographic evidence of the defective product to [email protected] within 5 days of delivery for verification.
  • Once the defect is confirmed, we will arrange for the incorrect product to be picked up and send a replacement promptly.

Refund Policy

  • Delivery fees are non-refundable.
  • Refunds will be processed within 7 business days after the returned product has been received and inspected.
  • A processing fee of Rs. 150 will be deducted for delivery charges in the case of refunds.

Important Exclusions

Please note that certain scenarios make it difficult for us to accommodate returns or exchanges, including:

  • Requests made after the 5-day eligibility window.
  • Products that have been used, washed, or altered in any way.
  • Items that show signs of tampering or intentional damage.

Additional Information

  • Items purchased during sale events or promotions are non-refundable.
  • For any queries or assistance, feel free to contact our support team:

Thank you for shopping with Royalove! We value your trust and look forward to serving you again.